Wooden Garden Obelisk

Terms and Conditions

Terms and Conditions

Our terms and conditions have been composed to help establish peace of mind between you the customer and Wooden Garden Obelisk when placing orders to purchase goods and trade with Wooden Garden Obelisk via the woodengardenobelisk.co.uk website. All orders placed through this website shall be liable to adherence to the following terms and conditions.

GENERAL OVERVIEW

By purchasing goods via this site, you are entering into a contract with Colin & Kay Thompson, trading as: Wooden Garden Obelisk

Address, Telephone and Email

Wooden Garden Obelisk
Unit 5 Tuddenham Hall Estate
Tuddenham
Suffolk
IP6 9DD

Tel: 01728 684433
Mobile: 07787 074709

PRODUCTS AND GOODS OFFERED FOR SALE

We design, build and offer the following goods / products for sale: wooden garden obelisks, wooden garden planters, wooden trellis. Reference to these items will be made using the term 'goods'.

WOODEN GARDEN OBELISK - OPTIONS

We have a range of wooden garden obelisk designs and timber options including Accoya and Oak.

Timber Policy

  • We source from timber merchants who supply certified timber, FSC or PEFC.
  • We use Accoya timber for obelisks, planters and trellis
  • Accoya is a premium grade timber that is 100% environmentally friendly from managed forests.
  • Accoya timber has a 25 year guarantee against decay when used in ground contact or 50 years when used 20cm above ground.
  • Oak that we use is either premium quality or light character oak.

Selection of Standard Sizes + Any Size made to Order

We have a range of sizes from 160cm to 240cm in addition we offer a bespoke service for ANY custom size obelisk.

  • Height 160 cm (5 foot 3 inch) x Width 55 cm (1 foot 10 inch)
  • Height 170 cm (5 foot 8 inch) x Width 60 cm (2 foot)
  • Height 195 cm (6 foot 5 inch) x Width 66 cm (2 foot 2 inch)
  • Height 205 cm (6 foot 9 inch) x Width 71 cm (2 foot 4 inch)
  • Height 215 cm (7 foot tall ) x Width 72 cm (2 foot 2 inch)
  • Height 230 cm (7 foot 8 inch) x Width 77cm (2 foot 6 inch)
  • Height 240 cm (8 foot tall ) x Width 82cm (2 foot 8 inch)
  • Custom sizes also made to order - please contact us

Paint Selection & Colour Choice

The choice of paint and colour choice are one of the bespoke requirements given by the customer at the time of placing an order. We offer a choice of paints and finishes, with the option for ANY colour from the following.

  • Farrow & Ball - Exterior Eggshell
  • Little Greene Paint Company - Intelligent Exterior Eggshell
  • Cuprinol Garden Shades

Finial Choice

We offer a choice of finials dependant upon the choice of wooden garden obelisk. Accoya finials are hand turned and have a 25 year guarantee against rot or decay.

  • Acorn
  • Ball
  • Cone (additional cost option)
  • Flame (additional cost option)
  • Pear (additional cost option)
  • Oak Spire
  • Oak Ball
  • Oak Gothic

PLACING AN ORDER

If you wish to purchase any of our goods, you can place an order by telephone or completing the order and payment process online.

WEBSITE ORDERS

By placing an order via this website, you undertake that all details you provide to Wooden Garden Obelisk for the purpose of buying or ordering goods are correct. You are also undertaking that the credit or debit card or Paypal account that you are using is your own and that there are sufficient funds to cover the cost of the purchases made. It is your responsibility to inform Wooden Garden Obelisk of any changes to the information that you have provided whilst placing your order as soon as possible. Wooden Garden Obelisk may amend these Terms from time to time, and place the new version on the website. However, this will not affect existing orders which will be honoured. If you have any questions regarding these business terms please do not hesitate to contact us.

PAYMENT INFORMATION

You can make payment using the following methods: Debit or Credit card (online orders, telephone orders and chip and PIN when paying at Garden Shows). Payments made by telephone are made using an approved payment card processing terminal supplied by Netpay and processed by Streamline. Payment card details taken via telephone will be used for payment processing only and are NOT stored. Orders placed online via the woodengardenobelisk.co.uk website use payment processing provided by Paypal Orders placed in person at garden shows and RHS Flower Shows are processed an approved payment card processing terminal supplied by Paypal

ONLINE PAYMENTS - PAYPAL

Payment cards accepted

PayPal Acceptance Mark

 

PCI DSS COMPLIANCE - valid until 05/11/2018

CANCELLATIONS

The Consumer Protection Regulations for distance selling within the United Kingdom, which includes buying goods via a website allow you to cancel your contract to purchase goods within 7 days from placement of your order to receive a full refund of any payments made. This does not apply directly to goods that are custom / bespoke made, which includes painted wooden garden obelisks or wooden garden planters that have been painted in the customers choice of paint and colour. If we have not painted the obelisks, the 7 day right to cancel may apply.

If the paint finish and colour has been purchased and used prior to any order cancellation, the costs of the paint and materials will be deducted from the refund payable to the customer. If the wooden garden obelisk has been painted in the customers choice of colour and paint finish, there will be no refund available.

Order cancellations can be requested by email or telephone and must be CONFIRMED in writing by email or by post to facilitate this cancellation. You must send either a letter or email quoting the order details or reference, your name and address and details of payment made.

We reserve the right to cancel an order where there has been an online pricing error and will refund any payment made.

Orders placed in person (face to face) at RHS Flower Shows or any other location form a contract of sale and do not come with any right to cancelation.

RETURNS & REFUND POLICY

Notification to Wooden Garden Obelisk must be made within 7 days of receipt of the goods in writing by email or by post, fully outlining the relevant issue or cause for concern that requires the return of the goods. Goods must be unused and in their original condition - we will not accept returns used items. Wooden Garden Obelisk will make a pre-advised charge for the collection of goods from your premises. Your statutory rights are not affected by any of the Terms & Conditions outlined above.

ENVIRONMENTAL POLICY

  • Paint - we only use premium quality paints that are environmentally friendly.
  • Transport / Delivery - we use a modern fuel efficient van, which is compliant with the 'low emission' zones.