Wooden Garden Obelisk

Oak, Accoya and Painted Obelisks

Terms and Conditions

Our terms and conditions have been composed to help establish peace of mind between you the customer and Wooden Garden Obelisk when placing orders to purchase goods and trade with Wooden Garden Obelisk via the woodengardenobelisk.co.uk website. All orders placed through this website shall be liable to adherence to the following terms and conditions.

GENERAL OVERVIEW

By purchasing goods via this site, you are entering into a contract with Colin & Kay Thompson, trading as: Wooden Garden Obelisk

Address, Telephone and Email

Wooden Garden Obelisk
Tuddenham Hall Estates
Tuddenham
Suffolk
IP6 9DD

Tel: 01728 666303
Mobile: 07787 074709

PRODUCTS AND GOODS OFFERED FOR SALE

We design, build and offer the following goods / products for sale: wooden garden obelisks. Reference to these items will be made using the term 'goods'.

WOODEN GARDEN OBELISK - OPTIONS

We have a range of wooden garden obelisk designs and timber options including Accoya, Oak and Treated Redwood.

Selection of Sizes

We have a range of sizes from 160cm to 240cm which have been designed in such a way that the horizontal cross members of each size match when different sizes are used in the same garden.

  • Height 160 cm (5 foot 3 inch) x Width 55 cm (1 foot 10 inch)
  • Height 170 cm (5 foot 8 inch) x Width 60 cm (2 foot)
  • Height 195 cm (6 foot 5 inch) x Width 66 cm (2 foot 2 inch)
  • Height 205 cm (6 foot 9 inch) x Width 71 cm (2 foot 4 inch)
  • Height 215 cm (7 foot tall ) x Width 72 cm (2 foot 2 inch)
  • Height 230 cm (7 foot 8 inch) x Width 77cm (2 foot 6 inch)
  • Height 240 cm (8 foot tall ) x Width 82cm (2 foot 8 inch)
  • Custom sizes also made to order - please contact us

Paint Selection & Colour Choice

The choice of paint and colour choice are one of the bespoke requirements given by the customer at the time of placing an order. We offer a choice of paints and finishes, with the option for ANY colour from the following.

  • Farrow & Ball - Exterior Eggshell
  • Little Greene Paint Company - Intelligent Exterior Eggshell
  • Cuprinol Garden Shades

Finial Choice

We offer a choice of finials dependant upon the choice of wooden garden obelisk. Accoya finials are hand turned and have a 25 year guarantee against rot or decay.

  • Acorn
  • Ball
  • Accoya Acorn
  • Accoya Ball
  • Oak Spire
  • Oak Ball
  • Oak Gothic

PLACING AN ORDER

If you wish to purchase any of our goods, you can place an order by telephone or completing the order and payment process online.

WEBSITE ORDERS

By placing an order via this website, you undertake that all details you provide to Wooden Garden Obelisk for the purpose of buying or ordering goods are correct. You are also undertaking that the credit or debit card or Paypal account that you are using is your own and that there are sufficient funds to cover the cost of the purchases made. It is your responsibility to inform Wooden Garden Obelisk of any changes to the information that you have provided whilst placing your order as soon as possible. Wooden Garden Obelisk may amend these Terms from time to time, and place the new version on the website. However, this will not affect existing orders which will be honoured. If you have any questions regarding these business terms please do not hesitate to contact us.

PAYMENT INFORMATION

You can make payment using the following methods: Debit or Credit card (online orders, telephone orders and chip and PIN when paying at Garden Shows). Payments made by telephone or in person at Garden Shows, are made using a payment card processing terminal supplied by Netpay and processed by Streamline. Payment card details taken via telephone will be used for payment processing only and are NOT stored. Online payment processing is provided by Paypal

ONLINE PAYMENTS - PAYPAL

Payment cards accepted

PayPal Acceptance Mark

 

PCI DSS COMPLIANCE - valid until 05/11/2016

CANCELLATIONS

The Consumer Protection Regulations for distance selling within the United Kingdom, which includes buying goods via a website allow you to cancel your contract to purchase goods within 7 working days from placement of your order to receive a full refund of any payments made. This does not apply directly to goods that are custom made, which can include painted wooden garden obelisks that have been painted in the customers choice of paint and colour. If we have not painted the obelisks, the 7 day right to cancel would apply.

If the paint finish and colour has been purchased and used prior to any order cancellation, the costs of the paint and materials will be deducted from the refund payable to the customer. If the wooden garden obelisk has been painted in the customers choice of colour and paint finish, there will be no refund available.

Order cancellations can be requested by email or telephone and must be CONFIRMED in writing by email or by post to facilitate this cancellation. You must send either a letter or email quoting the order details or reference, your name and address and details of payment made.

We reserve the right to cancel an order where there has been an online pricing error and will refund any payment made.

RETURNS & REFUND POLICY

Notification to Wooden Garden Obelisk must be made within 7 days of receipt of the goods in writing by email or by post, fully outlining the relevant issue or cause for concern that requires the return of the goods. Goods must be unused and in their original condition - we will not accept returns used items. Wooden Garden Obelisk will make a pre-advised charge for the collection of goods from your premises. Your statutory rights are not affected by any of the Terms & Conditions outlined above.

ENVIRONMENTAL POLICY

Timber Policy

  • We now use 100% Accoya timber for the unpainted and painted obelisks.
  • Accoya is a premium grade timber that is 100% environmentally friendly from managed forests.
  • Accoya timber has a 25 year guarantee against decay.
  • We source from timber merchants who supply certified timber, FSC or PEFC.
  • Paint - we only use premium quality paints that are environmentally friendly.
  • Packing - we only use 100% cotton blankets for packing during delivery, these are retained and reused.
  • Transport / Delivery - we use a modern fuel efficient delivery van, which is compliant with the 'low emission' zone in and around London.

DELIVERY To UK Mainland (updated 14th March 2015)

Delivery of your wooden garden obelisk within mainland UK is provided at a cost of £30 per obelisk.

We provide our own delivery service, ensuring that the garden obelisk reaches you in good condition. We ask you to provide a contact telephone number for use on the day of the delivery, to help us keep you updated on the delivery schedule. When delivery is arranged please ensure that there is somebody available to receive the obelisk. If nobody is available, at your request and only upon your instructions, we can deliver the obelisk and place it in your garden, doing so at your own responsibility.

NOTE: Occasionally, due to delivery logistics, we may on very rare occasion, outsource the delivery service, using an independent transport service sourced through 'Anyvan.com' whereby, you will be contacted by us and an independent transport service with the proposed delivery date, if for whatever reason the delivery date is not acceptable. We will try to arrange a second proposed delivery date. If you are not able to accept the second proposed delivery dates, we reserve the right, to pass on the full costs charged by Anyvan.com or the transport company, to the customer, which may include the loss of a deposit payment made to the courier.

DELIVERY To Scotland, Wales and Cornwall

Due to the distance, we reserve the right to charge an additional supplement of £20 per obelisk. We will contact you with regard to processing the additional payment for this delivery supplement.

Delivery within Europe - Please Enquire

We can ship wooden garden obelisks within Europe using the delivery services on offer from Anyvan.com