The Wooden Garden Obelisk Company Terms and Conditions

Wooden Garden Obelisk with Versailles Planter, Gothic Planter, Oak Obelisk, Sweet Pea Design Obelisk

Terms and Conditions

Our terms and conditions have been composed to help establish peace of mind between you the customer and The Wooden Garden Obelisk Company when placing orders to purchase goods and trade with The Wooden Garden Obelisk Company via the woodengardenobelisk.co.uk website. All orders placed through this website shall be liable to adherence to the following terms and conditions.




GENERAL OVERVIEW

By purchasing goods via this site, you are entering into a contract with Colin & Kay Thompson, trading as: The Wooden Garden Obelisk Company

We offer Wooden Garden Obelisks and Planters that are made to order in the size and colour of your choice. Due to each item being custom made to order, our terms are full payment is required upon placement of the order.



Address, Telephone and Email

The Wooden Garden Obelisk Company
Unit 5 Tuddenham Hall Estate
Tuddenham
Suffolk
IP6 9DD

Tel: 01728 684433
Mobile: 07787 074709



PRODUCTS AND GOODS OFFERED FOR SALE

We design, build and offer the following goods / products for sale: wooden garden obelisks and wooden garden planters. Reference to these items will be made using the term 'goods'.




Timber Sustainablity and Timber Policy

We source from timber merchants who supply from certified and sustainable source, either FSC or PEFC. When required as part of the RHS Timber Policy requirements for exhibiting our products at RHS Flower Shows, we submit details for the timber purchased and used to comply with the RHS strict guidelines and requirements for using wood sourced from certified and sustainable source.

Oak that we use is either premium quality or light character oak.



Accoya Timber Guarantee - Outstanding Durability from Sustainable Sources FSCĀ®

We use Accoya timber for our wooden garden obelisks, planters and trellis panels.

  • Accoya is an environmentally friendly premium quality timber sourced from managed forests
  • 50 year timber guarantee against decay when used at a height of 20cm or more above ground contact.
  • 25 year timber guarantee against decay when used in ground contact



Oak from Sustainable Sources FSCĀ®

We use Oak that is FSC certified and either premium quality or light character oak.



WOODEN GARDEN OBELISK, PLANTERS - OPTIONS

Every wooden garden obelisk and planter is made to order. We offer a range of wooden garden obelisk and planter designs with a variety of options including:

  • Choice of Timber including Accoya and Oak
  • Size - we offer a range of standard sizes and bespoke sizes made to you requirements
  • Finial Choice



Paint Selection & Colour Choice

The choice of paint and colour choice are one of the bespoke requirements given by the customer at the time of placing an order. We offer a choice of paints and finishes, with the option for ANY colour from the following.

  • Farrow & Ball - Exterior Eggshell
  • Little Greene Paint Company - Intelligent Exterior Eggshell
  • Sadolin Superdec
  • Cuprinol Garden Shades



Finial Choice

We offer a choice of finials dependant upon the choice of wooden garden obelisk. Accoya finials are hand turned and have a 25 year guarantee against rot or decay.

  • Acorn
  • Ball
  • Pear (additional cost option)
  • Oak Spire
  • Oak Ball
  • Oak Gothic



PLACING AN ORDER

If you wish to purchase any of our goods, you can place an order by telephone or completing the order and payment process online.

When an order is placed, we will send you an order confirmation email with the details of your order, we ask that you to check all the details and reply to confirm that the order details are correct. If any changes are required at this time, you must tell us and put any changes in writing by email, whereby we will reply with any amendments requested and ask you to re-confirm.

This process helps ensure that we have the correct contact and order details.



WEBSITE ORDERS

By placing an order via this website, you undertake that all details you provide to Wooden Garden Obelisk for the purpose of buying or ordering goods are correct. You are also undertaking that the credit or debit card or Paypal account that you are using is your own and that there are sufficient funds to cover the cost of the purchases made. It is your responsibility to inform Wooden Garden Obelisk of any changes to the information that you have provided whilst placing your order as soon as possible. Wooden Garden Obelisk may amend these Terms from time to time, and place the new version on the website. However, this will not affect existing orders which will be honoured. If you have any questions regarding these business terms please do not hesitate to contact us.




CANCELLATIONS

The Consumer Protection Regulations for distance selling within the United Kingdom, which includes buying goods via a website allow you to cancel your contract to purchase goods within 7 days from placement of your order to receive a full refund of any payments made. This does not apply directly to goods that are custom / bespoke made, which includes painted wooden garden obelisks or wooden garden planters that have been painted in the customers choice of paint and colour or made to a bespoke size. If we have not painted the goods, the 7 day right to cancel may apply.

If the paint finish and colour has been purchased and used prior to any order cancellation, the costs of the paint and materials will be deducted from the refund payable to the customer. If the wooden garden obelisk has been painted in the customers choice of colour and paint finish, there will be no refund available.

Order cancellations can be requested by email or telephone and must be CONFIRMED in writing by email or by post to facilitate this cancellation. You must send either a letter or email quoting the order details or reference, your name and address and details of payment made.

We reserve the right to cancel an order where there has been an online pricing error and will refund any payment made.

Orders placed in person (face to face) at RHS Flower Shows or any other location form a contract of sale and do not come with any right to cancelation.




RETURNS & REFUND POLICY

Notification to Wooden Garden Obelisk must be made within 7 days of receipt of the goods in writing by email or by post, fully outlining the relevant issue or cause for concern that requires the return of the goods. Goods must be unused and in their original condition - we will not accept returns of used items. Wooden Garden Obelisk will make a pre-advised charge for the collection of goods from your premises. Your statutory rights are not affected by any of the Terms & Conditions outlined above.



PAYMENT INFORMATION

You can make payment using the following methods: Debit or Credit card (online orders, telephone orders and chip and PIN when paying at Garden Shows). Orders and payments placed in person or via telephone are made using an approved secure payment card processing terminal supplied by and processed by Worldpay. Payment card details taken via telephone are entered directly into the payment terminal and are NOT stored. Orders placed online via the woodengardenobelisk.co.uk website use payment processing provided by Paypal.

PCI DSS COMPLIANCE - valid until 07/10/2018

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ONLINE PAYMENTS - PAYPAL

Payment cards accepted

PayPal Acceptance Mark

 




ENVIRONMENTAL POLICY

  • Timber - we only use timber sourced from sustainable sources.
  • Paint - we only use premium quality paints that are environmentally friendly.
  • Transport / Delivery - we use a modern fuel efficient van, which is compliant with the 'low emission' zones.

Email Marketing

We use MailChimp for our email marketing service, your details will be used by Wooden Garden Obelisk to keep you informed with emails sent containing news and special offers. When you submit the 'subscribe' form, your details will be Transferred to MailChimp and Stored within our MailChimp account. You details will not be shared with any third party.

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